To : All department heads and members of staff
From : Y.Y.X.P Girls
Ref : yyxp123/2009
Date :28th September 2009
Subject : EFFECTIVE CUSTOMER SERVICE TRAINING
For all department heads and members of staff have to be dressed in company uniform and must be punctual at all times. Staffs are encouraged to conduct discussions in English.
Head of Human Resource Department to ensure that training room is ready for the training one day before. There must be enough chairs and tables for all. Stationery for example Pens, Paper and Paper file must be provided. Arrangements also need to be made for refreshments such as one hot drink, one bottle of mineral water and lunch for all staff that are attending the course.
About the customer service training, if you get any problem want to ask at once time. Don’t want ask question after the training. We pay attention at the customer training.
Y.Y.X.P
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your memo has not included the main details which are the date and time of training in the content. You also need to look at how you phrased your ideas, particularly in the last paragraph, which sounds very informal and ungrammatical
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