Assignment Presentation Slides

The reason for failure in sales

TERMS OF REFERENCE
We was asked by our Sales Director Mr.Ong Chee Meng to write a report about what our customers think about our company to get a preliminary idea of what is going wrong.This report is needed as soon as possible.

PROCEEDINGS
To find out about why our company are facing such problems.Iconducted interviews and handed out questions to customers.The questions asked include:
A. What do you think of the helpfulness of our staff?
B. What do you think of our facilities ?
C. How do were compare with other hypermarkets ?

FINDINGS
Based on the interviews I found that :
A.Customer noted a lack of cleanliness as toilets were often were often closed or dirty.
B. Prices of products are reasonable.
C. Several customer also commented about the slow service in all departments.

CONCLUSIONS
It can generally be assumed that we have good quality products but need to improve on our services.

RECOMMENDATIONS
I would recommend that. We:
A. Keep facilities clean .
B. Provide better services .

Memorandum

To : All department heads and members of staff
From : Y.Y.X.P Girls
Ref : yyxp123/2009
Date :28th September 2009
Subject : EFFECTIVE CUSTOMER SERVICE TRAINING

For all department heads and members of staff have to be dressed in company uniform and must be punctual at all times. Staffs are encouraged to conduct discussions in English.

Head of Human Resource Department to ensure that training room is ready for the training one day before. There must be enough chairs and tables for all. Stationery for example Pens, Paper and Paper file must be provided. Arrangements also need to be made for refreshments such as one hot drink, one bottle of mineral water and lunch for all staff that are attending the course.

About the customer service training, if you get any problem want to ask at once time. Don’t want ask question after the training. We pay attention at the customer training.


Y.Y.X.P

Outline of our assignment

1. Type of business
- Spectacles

2. Target customers
-all of people (Children, adult, old person)

3. Methods of promotion and advertising
-packed, advertising of paper poster, internet, magazine, online shop.

4. Type of employees you are looking for
-People who know our products
-People who have experience of knowledge
-Have a good temperament of good service

cover letter

23,Jalan Emas Putih 5
Taman Sri Skudai
81300, Johor Bahru

03-18,Block A Jalan Harmonium
Taman Desa Tebrau
81100, Johor Bahru
2 September 2009
Dear Mr.Tan,

I came across your advertisement in the newspaper and TV and am interested in applying for the of a business marketing.

I have experience in marketing, I am in Kuala Lumpur and have in marketing before, I moved to Johor Bahru.

I believe my communication skills, customer service, abilities and knowledge will make me ann asset to your company.

Thanks you for your consideration and I hope to get a favorable reply.




Your Sincerely,
Alex Lim

This is our M1 designs

Company Profile-LV

Louis Vuitton Malletier, commonly referred to as Louis Vuitton, or shortened to LV, is an international French fashion house specializing in trunks, leather goods, ready-to-wear, shoes, watches, jewelry, accessories, sunglasses, and books. Known the world over for its iconic LV monogram and logo, Louis Vuitton is one of the most recognizable brands in the world. A long time symbol of prestige and wealth, the company commands some of the highest prices in the international fashion market for its products.

History
In the mid 19th century, Louis Vuitton was a renowned trunks and luggage retailer. Entering into the 20th century, the company expanded in terms of locations and financial success. Beginning in the middle of the century, it entered the fashion world, integrating its signature Monogram Canvas into purses and bags. Its merger to create LVMH became a milestone step, and from then on, LV came to acquire its luxury fashion image known today.