Assignment Presentation Slides

The reason for failure in sales

TERMS OF REFERENCE
We was asked by our Sales Director Mr.Ong Chee Meng to write a report about what our customers think about our company to get a preliminary idea of what is going wrong.This report is needed as soon as possible.

PROCEEDINGS
To find out about why our company are facing such problems.Iconducted interviews and handed out questions to customers.The questions asked include:
A. What do you think of the helpfulness of our staff?
B. What do you think of our facilities ?
C. How do were compare with other hypermarkets ?

FINDINGS
Based on the interviews I found that :
A.Customer noted a lack of cleanliness as toilets were often were often closed or dirty.
B. Prices of products are reasonable.
C. Several customer also commented about the slow service in all departments.

CONCLUSIONS
It can generally be assumed that we have good quality products but need to improve on our services.

RECOMMENDATIONS
I would recommend that. We:
A. Keep facilities clean .
B. Provide better services .